Privacy Policy

Last updated: 18/02/2026

Introduction

Voxy (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and handle information when you use our website and services.

If you have any questions, you can contact us at: hello@hivoxy.ai

Information we collect

We collect information in a few straightforward ways:

Information you provide

This may include:

  • Name
  • Email address
  • Phone number
  • Business details
  • Any information you choose to share when contacting us or using the service

Call-related information

When you use Voxy to handle calls, we may process:

  • Call metadata (time, duration)
  • Call content (audio, transcripts, summaries)

This information is processed only to deliver the service you expect.

Website usage information

We may collect basic usage data (such as pages visited) to understand how the site is used and improve it.

How we use information

We use information to:

  • Provide and operate the Voxy service
  • Respond to enquiries and support requests
  • Improve reliability and performance
  • Communicate important service-related information

We do not sell personal data.

How call data is handled

Call data is processed to:

  • Understand caller intent
  • Handle bookings or routing
  • Generate summaries for your review

Access to call data is limited and used only for service delivery and improvement.

Data sharing

We may share information with trusted service providers who help us operate Voxy (such as hosting, telephony, or analytics services).

These providers are required to handle data responsibly and only for the purposes we specify. We do not share data for advertising or unrelated purposes.

Data retention

We retain information only as long as necessary to provide the service and meet operational or legal requirements.

You can request deletion of your data by contacting us.

Security

We take reasonable steps to protect information against unauthorised access, loss, or misuse.

No system is completely secure, but we design our systems with care and responsibility.

Your choices

You may:

  • Request access to your information
  • Request correction or deletion
  • Opt out of non-essential communications

To make a request, contact us at the address above.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll update the date at the top of this page.

Contact

If you have questions about this policy, contact us at:

hello@hivoxy.ai